Shipping Policy

Thank you for shopping with Ziggmart. This Shipping Policy explains how we process, ship, and deliver orders placed through ziggmart.com.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be longer during:

• Sales and promotional periods
• Festivals and holidays
• High-volume order periods
• Unforeseen operational circumstances

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

2. Delivery Time

After your order has been shipped, delivery generally takes approximately 3–7 business days, depending on the delivery location and shipping partner.

Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, public holidays, transportation issues, or other circumstances outside our reasonable control may result in delays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The shipping charge may vary depending on:

• Delivery location
• Order size or weight
• Shipping method
• Promotional offers
• Other applicable factors

If free shipping is offered on selected products or orders, the applicable conditions will be displayed on the website or at checkout.

4. Delivery Locations

We currently aim to deliver orders to serviceable locations within India.

Delivery availability may depend on the serviceability of your address by our shipping partners.

If your location is not serviceable, we may contact you to discuss the available options or cancel the order and process an eligible refund.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment through the applicable delivery partner.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your:

• Name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile number

Ziggmart may not be responsible for delays or failed delivery caused by incorrect, incomplete, or inaccurate information provided by the customer, subject to applicable law.

Additional shipping charges may apply if a shipment needs to be resent because of an incorrect address or customer-related delivery issue.

7. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the recipient refuses delivery, or for another customer-related reason, the package may be returned to Ziggmart.

If the package is returned to us, please contact us at the details below so that we can review the available options.

8. Delayed Orders

While we aim to deliver orders within the estimated timeframe, delays can occur because of circumstances beyond our reasonable control, including:

• Weather conditions
• Natural disasters
• Transportation disruptions
• Strikes or labour disruptions
• Public holidays
• High shipment volumes
• Delivery-partner operational issues
• Government restrictions
• Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

9. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the package before accepting it where possible.

If you receive a damaged or defective product, contact us as soon as possible with your order number and clear photographs/videos of the package and product.

Please refer to our Return & Refund Policy for the applicable procedure.

10. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

• Order number
• Details of the issue
• Photographs/videos of the package and products received

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, the applicable COD option and any related charges will be displayed during checkout.

COD availability may depend on the delivery location and order eligibility.

12. International Shipping

Unless specifically stated on our website, Ziggmart currently does not offer international shipping.

If international shipping becomes available, the applicable delivery charges, estimated delivery times, customs duties, taxes, and other conditions will be communicated before purchase where applicable.

13. Contact Us

If you have questions about your shipment or delivery, please contact us:

Ziggmart

Website: ziggmart.com
Email: ziggmart80@gmail.com
WhatsApp: +91 8089617511
Instagram: @ziggmart

We will make reasonable efforts to assist you with shipping and delivery-related questions.