Privacy Policy

At Ziggmart, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you use ziggmart.com.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Name
• Mobile/telephone number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting customer support
• Information you voluntarily provide through WhatsApp, Instagram, email, or other communication channels

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders
• Process payments and refunds
• Communicate with you about your orders
• Provide customer support
• Respond to questions and requests
• Improve our products, services, and website
• Prevent fraud and unauthorized transactions
• Maintain website security
• Comply with applicable laws and legal requirements
• Send promotional or marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Ziggmart generally does not directly store your complete credit card, debit card, or other sensitive payment credentials. Payment information may be collected and processed by the relevant payment gateway according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep your shopping cart working
• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Shopify

Our online store is powered by Shopify. Shopify may process certain information necessary to provide hosting, ecommerce, payment, security, analytics, and related services.

Information collected through our store may therefore be processed by Shopify and other service providers that help us operate our business.

6. Sharing of Information

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment processors and payment gateways
• Shipping and delivery companies
• Website and technology service providers
• Shopify and its service providers
• Customer-support providers
• Marketing and analytics providers
• Government authorities or law-enforcement agencies when legally required

We do not sell your personal information as a standalone product.

We only share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, protect our rights, or with your consent where required.

7. Marketing Communications

If you provide your contact information or otherwise consent to receive marketing communications, we may contact you about products, offers, promotions, or updates.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Transactional communications, such as order confirmations, shipping updates, and important service messages, may still be sent when necessary.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Provide our services
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with applicable legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Request information about how your data is used or shared
• Opt out of certain marketing communications

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social-media platforms, payment providers, or other services.

Ziggmart is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. WhatsApp and Instagram

You may contact Ziggmart through WhatsApp or Instagram.

Information shared through these platforms may also be subject to the respective privacy policies and terms of those platforms.

Please avoid sending sensitive personal or financial information through social-media messages unless it is specifically required and appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ziggmart

Website: ziggmart.com
Email: ziggmart80@gmail.com
WhatsApp: +91 8089617511
Instagram: @ziggmart